Frequently Asked Questions.

1

Do I need to be an Oi client to use this service?
No. If you are not an Oi customer you can access the Oi WiFi network. Eligible customers have unlimited access to Oi WiFi. Postpaid customers, broadband customers, Oi Controle customers, and prepaid customers with valid credits are eligible. For the other users, it is possible to navigate through access with publicity or buying a pass;
2
The user has to download the Oi WiFi app and activate the Oi WiFi widget. The widget consists of a little publicity banner that will remain always visible on the screen, overlapping other apps, and can be reallocated on the screen so that it doesn’t block other functionalities. After activating the widget, the customer will have unlimited access to the internet and will be able to navigate in any page or application. If the customer deactivates the widget or leaves the Oi WiFi network or WiFi Fon the internet access will be interrupted.
3
Android devices with version 4.0.3 or higher support the widget, and after activating it, will be able to access the internet through any webpage or application while are logged in to the Oi WiFi or Oi WiFi Fon network.
4
Fill in the fields with your phone number (area code + fixed or mobile number, for example: 2136442789) or Oi WiFi username and password. If your number is a Brazilian mobile, you will receive a SMS with an access code. If you have a Banda Larga Oi, you can inform the CPF or CNPJ of the account holder, using only numbers (Ex: 11111111111).
5
You still access as usual and join Brazil's largest WiFi network. When accessing an Oi WiFi hotspot choose your provider at login area and use the same login and password registered before.
6
A map containing all Oi WiFi Hostspots is available in www.oi.com.br/oiwifi.
7
Any device enabled for Wi-Fi: Notebook, smartphone, netbook, tablet, etc.
8
In own portal registry Oi WiFi, which opens automatically when you access the network.
9
The options change depending on your location. Check the captive portal options available.
10
You can pay by credit card.
11
With the app, you can connect with more speed, safety and agility whenever you are in a coverage area. The application also provides a map of hotspots, allowing to query list of access points in order of proximity using the GPS feature of your phone. Currently it is available for smartphones and tablets Android and iOS and can be downloaded directly from Google Play at link: oiweb.co/oiwifi or App Store at the link: https://itunes.apple.com/us/app/oi-wifi/id550441376?l=pt&ls=1&mt=8. Comming soon for Blackberry.
12
No. The minutes / hours are counted race. Once active, there is no way to stop the countdown and "keep" the balance for later use. WARNING: The 5 days package consists of five passes to 1 day. The moment you start using the service, only one of these is activated. The other should be activated manually as desired. Passes can be used within one year after the date of purchase at any Oi WiFi hotspot, Fon or Fon network around the world.
13
If you have not activated your voucher, you can use it for up to one year from the date of purchase.
14
No. The timing is continues and begins from the moment you logged.
15
No, just close the browser window. If the client is idle for 15 minutes, the application will automatically logout.
16
You just need to close the browser screen, or click the "disconnect" on the screen of the portal Oi WiFi. If you plan to go to another hotspot in less than fifteen minutes is important that you log out, but there is no possibility to connect with the same sign in two devices at same time.
17
This problem can happen because your modem is not able to receive the Fon network or have been reconfigured. To know exactly which reason applies to you and how you can fix it, please contact the call center Oi WiFi: 0800 643 0328.

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